Please be aware that due to Covid-19 that shipping times are obviously impacted over all providers, and we incidentally ask that you remain patient with us during this difficult time. Please also note that receiving stock - particularly in relation to pre-orders may change. We do strive to account for this, but do note that is makes planning quite challenging (please see 'pre-orders' section for more info.
That being said, we hope you are staying happy and healthy during this time.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When placing pre-order please note that any other non-pre-order items will be shipped on the launch date of the pre-order. It is therefore suggested if you wish to receive you IN STOCK items sooner to make two separate transactions.
Additionally with pre-orders we are heavily reliant on transit times and any associated delays (at this time in particular covid-19 related impacts) - so please note that when pre-ordering items delays MAY occur, and if so; refunds will not be possible within reason due to pre-allocation of stock. That being said we will probably throw in some free stuff like lollies if there are any delays (the good stuff of course - probably Trolli or somethin')
Keep an eye out for some sweet sales! Sometimes we like to drop these as a surprise, and so we offer a policy that if you have purchased an item within 72hrs prior to a sale we will credit the difference to your account - just hit us up via our contact page and we will sort it out for you!