Shipping policy

Dispatch Times

Orders are typically packed and dispatched within two business days. If there are any delays that affect this timeframe, we’ll notify you as soon as possible.

We ship both within Australia and internationally. Some items may have shipping restrictions, particularly for international destinations. If any items in your order cannot be shipped to your location, we’ll contact you to arrange a solution.

Shipping Errors

Be sure to double-check your shipping details before completing your order.

We are not responsible for parcels that are returned to us due to incomplete or incorrect addresses, or for parcels which had attempted delivery and go unclaimed.

In these cases, additional shipping costs may apply to have your order redispatched. This also applies to orders that originally qualified for free shipping.

International Orders

If you’re ordering from outside Australia, please note that any customs charges, import duties, taxes, or tariffs are the full responsibility of the customer.

These charges are determined by your country’s customs authority, and we recommend checking with them if you're unsure about what may apply before placing your order.

Palms Off Gaming is not liable for any unexpected charges that may be applied by foreign custom or import authorities.

Sale Items

From time to time, we offer special promotions and sales on selected products.

If you purchased an item within 72 hours prior to an item going on sale, we’re happy to refund the difference as store credit. Just get in touch via our contact page and we’ll apply the store credit to your Palms Off Gaming customer account.